Awful customer service. A relative bought me a clutch bag for me for Christmas (bought on 17th december) and was obviously given to me on 25th. I decided I wanted to exchange the bag for something else on their website but due to my partner having covid 19, I had to isolate and was unable to return the bag to them until after 4th January which apparently was the last day they would accept a return. Emailed them explaining the situation expecting them to make an exception considering the circumstances yet they point blank refused. Absolutely ridiculous returns policy hardly giving me any time to return with the Christmas closures even if I didnt have to self isolate. AVOID!!