Despicable company; I returned a pair of unworn shoes to Clarks, received by them on 11 Nov., for refund. They have REFUSED to date to award the refund they owe, contravening consumer law. They failed to reply to dozens of e mails, sent over several weeks only responding when I left a bad review. They REFUSED to process a formal complaint, contravening good practise and potentially consumer law. I raised a dispute with my bank, and Clarks now REFUSE to process the formal complaint AND REFUSE to award the refund they have owed me since 11 Novemeber. I have complained to consumer agencies as well as raising a dispute. Customers should not have to do all this to get refunds owed. DO NOT USE this company; I will never use them again.