It's a shame you can't give zero stars!!! I wish I had read reviews before purchasing from this website the negative reviews are all true and I will start a dispute with my bank to get my money back. I ordered a ps4 game it said 3 to 5 business days I decided to check on the website chat that my game was on its way I was told on Friday 27th it would arrive as I suspected it didn't. So I went back on the chat to ask where my game was to be told that they don't deal with delivery details on chat and I should email which confused me as I had spoken to an operator about my delivery a few days before. I have emailed and unsurprisingly just like the reviews I have heard nothing and I have still not received my order. Although its a genuine website, its a genuinely poor, unprofessional, scrupulous website. Also it's a Danish company not British so I'm unsure whether their orders are processed in the UK or not. But please people avoid this website it might be the cheaper option however you will receive no customer service no support and so far no item for your money