I bought 5 expensive Philips Hue lights (£150/each) from them and when it arrived, 2 of the boxes were empty. Not sure if they initially sent them empty or someone took it out of the boxes on transit from Denmark to UK, but it's the company responsibility to make sure it's customers get for what they paid for and this company did nothing to resolve the issue. Few things here: 1. They do not have a phone number you can contact them on - mistake I will never do again: "NEVER BUY from a company which does not have a contact us phone number" 2. They have a chat support - that only replies: "The UK team will get back to you - this chat is not here to help you." 3. The UK team never gets back to your email, after me emailing them 4-5 times now and waiting for over 7 days now. This company is negative star in terms of customer service. I have paid for 5 products and got only 3 and nothing this company did to resolve the issue. Please AVOID dealing with them.