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Anonymous
Not very fast delivery but goods were dispatched from Denmark so acceptable. This is where it ends, goods were faulty, returned, received in UK warehouse - no acknowledgement of this but as parcel was tracked had Royal Mail confirmation. Waited and waited still nothing, used live chat where it became obvious the person I was talking to would say anything to get rid of me but eventually was told refunds take 6 weeks because not issued until goods arrive and have been inspected back in Denmark...........................waited & waited, emailed, again being told anything to get rid of me, ended up emailing daily, was then told I could have a refund if I signed a document to say the goods were lost in transit - replied threatening to post on social media what a shambles this company is, refund received in 7 days. DO NOT BUY FORM THIS COMPANY - I've just read they advertise on Face Book, I don't use Face Book but maybe it's time someone who does and has had the same shoddy service I had posted on there just how terrible these people are.
2 years ago
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Coolshop has a 1.4 average rating from 190 reviews

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