Hopeless customer service and incredibly unhelpful. My expensive electric toothbrush developed a fault within the warranty period. I had to post it back to them in Denmark (yep, they’re not in the UK after all) and was told I’d have a resolution within 3-6 weeks. Somewhere between their hub in the UK and their warehouse back in Denmark, it’s gone missing and it’s now almost 10 weeks since I posted it back. They will not reply to emails bar the odd 1 in 3 and after much chasing up, and they’ve offered me a refund (the cost of the brush is now £30 more than I paid) or for me to continue to wait ad infinitim with no confirmation of when they’ll deem the parcel to be lost. They also won’t chase it at their end. Very very poor behaviour. Will never buy from them again.