*BEWARE* DO NOT BUY ANYTHING FROM THIS COMPANY Absolutely useless company. Very long delivery times which they do not warn you about unless you chase them. They have sent me a pressure washer with a EU plug despite the fact I am in the UK. This renders the item useless as if I change the plug myself then the the pressure washer will not be covered under the manufacturer's warrantee. The manufacturer have confirmed with me already that the warranty wouldn't be covered as they don't recomend using a EU machine in the UK or modifying it to be used in the UK. Order number: 84180953 Their Live Chat service keeps disconnecting before an agent even comes on to speak with you. There is no contact telephone number. The only way to contact them is via email. But emails go unanswered for days. As I had already waited 2 weeks for the item to arrive (they claim to be U.K.-based but items are sent from Denmark) and I cannot use the one they have sent, I have had to purchase an alternative from a U.K. store. I therefore want a refund and for Coolshop to arrange collection of the item to be returned, at their cost, but they have not responded to multiple emails. * AVOID ORDERING ANYTHING FROM THIS COMPANY AT ALL COSTS.*