I am still waiting for my package. I ordered it on 15 June. DHL informed me that they sent it back to Coolshop because Coolshop had given an incomplete address without the street number (The confirmation of my order had the correct address in though). Coolshop claims that DHL said our name was not written on the door or that they did not have access to our building (which is not true as our names are on the door and I waited all Saturday for my package). According to DHL, they returned the package a week ago and that it is with Coolshop, but Coolshop said they would contact me when they receive it to resend it. I have never experienced such disappointing customer service before. Coolshop can't even tell me when I can expect my package more or less, even though I know it is sitting in their warehouse. They have offered to resend it to me "at no extra charge", as if they were doing me a big favor and if it was my fault. I feel like I have been scammed.