Dreadful & stressful experience both with getting any kind of response from customer service and the product quality. Ordered the ‘Little Dutch Kitchen’ for my daughters birthday. Clearly they had let an apprentice lose as parts were wonky with holes drilled through the wrong sides meaning it couldn’t be constructed. Completely missed my daughters birthday as a gift and initial parts were resent until I found similar faults with others. The manufacturing company refused to send out replacements this time blaming Covid however would have been willing for me to send the item back for them to repair and send back!! Blatantly not a practical option! Two months later the issue was partially resolved with a minor refund, although I’ve had to get holes drilled myself! Btw live chat is useless and doesn’t get you anywhere with customer service.