I bought a travel insurance for AXA via coverwise. I submitted the claim since June 23. The claim department is terrible and extremely unprofessional. I have been asked the same question several time (ie submit receipts, air tickets etc). It wasn't a joke, it was again and again. I have to call them many times to get an update. I have been to customer complaint and they were amazing. However there isn't much change in claim department. Doing the same process again. Asking me those stupid repeated question. Despite of their promise to settle the claim by 1 week but no response. Please do not use this service.