I went into hospital while on holiday I couldn’t get hold of anyone on the emergency number and so had to pay for a scan and operation out of my own money. While in hospital my sister in the uk managed to talk to someone and passed the number onto me. After leaving hospital I had to return home asap as they had found another urgent problem. I spoke to an agent who advised me to get a fit to fly certificate and then to book my own flight home as it would be much quicker than they could do. As it stands I’m £4,000 out of pocket on my cards and every time I contact them they ask for the same receipts which I have sent 3 times now. I have asked to speak to the person dealing with my claim but they tell me it’s not possible. Nobody from this company has ever been in touch with me and I believe now that it’s just one big scam and I will never see my money. To top it off I’m now getting constant calls from the hospital all times of night telling me that the insurance company has told them that I must pay the balance and claim it from them, something that is impossible being a pensioner and it was my trip of a lifetime before I got too old.