Absolutely awful experience with Coverwise Travel Insurance. My claim was related to mental health, and despite providing black and white evidence from a psychiatrist confirming that my condition was not pre-existing at the time I purchased the policy, Coverwise wrongfully denied my claim. I repeatedly tried to explain this and provided clear medical proof, yet Coverwise refused to reconsider, sticking to their original excuse that my condition was pre-existing even though the evidence shows otherwise. To make matters worse, they have missed the legal eight-week deadline to resolve my complaint, forcing me to escalate the case to the Financial Ombudsman. Their handling of this situation has been beyond unacceptable. If you are considering Coverwise for travel insurance, think twice. They will gladly take your money but will not support you when you actually need them.