I'm just going paste the email I've just sent them. I spoke to my bank as regards to not being able to complete the transaction for the holiday insurance. Advised that was due to the payment being specifically set to recur every 12 months, from my account. I specifically said I did not wish this to happen prior to attempting to make the payment to your operative.   Fortunately I'm on a visa debit card, therefore unable to set up direct debits from that card.  I wonder how many people have completed this transaction. It may be a small amount, but also a potential unnoticeable amount when unknowingly coming out of your account 12 months later.  Following advise from my bank and the opinion I have formed I have purchased my insurance elsewhere.  I have recommended that my friends go elsewhere and I'm about to leave you a review.  My last contact with your agent was over the phone, which I believe you record. From which all of the above can be confirmed  Show quoted text