i ordered a cream coloured, dante, adjustable barstool. the lever to adjust it was broken. i took it back and they tried not to reimburse me. The older female supervisors' excuse was, that as it is faulty they would not be able to resell it. She also slipped up and mentioned that this product type keeps being brought back for exactly the same reason!! Luckily the young girl on the counter was very pleasant and normal. She called over another manager without a customer chip on his shoulder, who assessed the situation in seconds, checked for a reciept and authourised my customer right to a refund, of a fualty product. The B &Q dante bar stools are a faulty product.