First up we are returning customers where in the past the service has been great but here's the issue now. First up my daughter ordered a catalogue and future issues for my elderly mother on 21st April, five working days, 5th May, 9 working (11 Royal Mail) working days later no show. Tried booking online but website doesn't give other than three size options which are actually length versions. Tried ring phone number in TV guide, it's unavailable. Having worked for Hermes that's another red flag signalled up. Customer reviews on here don't look good either, so what's gone wrong? So many red flags I'm mindful to not place the order for her.