My godmother's order had not arrived and so we called to sort out. The line was awful but eventually ascertained that they had not got the right card details on the order form. So I provided card details over the phone. Then we discovered their card system wasn't working. So then they said they could offer credit. Great let's do that. Then nothing happened and no cloths arrived. So I called again. Turns out they weren't willing to offer credit without a credit check, but they hadn't bothered to tell anyone this. So I told them to cancel the order and I would order again with my card online. Even that took ages. So I order the stuff. Just to add insult to injury it took over a week to come and my beloved godmother passed away two days later. So I returned the cloths. You have to pay for this. Then my phone bill came and I was charged £1/minute for the time I was on the phone to them. Because they were so slow and useless that was over £20!!! COWBOYS. Exploiting the less technical demographic in their customer group with premium phone lines and slow, terrible service. I am gobsmacked that companies like this can stay in business.