If I could leave 0 I would. We ordered a pair of shoes in March. They arrived a few weeks later in April and we're too big. We sent them back for an exchange. This took about a month for them to process and send out the exchange, and they sent the wrong products out to us. So we sent the back asking for the same shoes we originally ordered but a different size. I wait another month and still nothing. So contact them again, and they say the shoes have gone up in price now you will have to pay £9 more! When I said I wouldn't be paying this they just refunded the money and told me to re purchase them. The reason it took so long was because of them and their mistakes. Yet we were told to pay more money! Avoid at all costs.