Ordered 2 packs of white sloggi knickers 9th Nov,,,,,On 16th received all black ones,,,,phoned them up ,,they said to put on returns form that iwanted replacement white,,,,,They said that it takes 2 weeks to get info onto their accounts system from their depot,,,,so they couldn't give me a refund,,,,waited,,,then phoned up today as I didn't hear anything from them,,,was told they'd put a refund back on my card on the 26th Nov!!!!!! and that they'd probably not noticed in the warehouse that I had asked for a white replacement,,,,would be nice if they had let me know then I could have got some from somewhere else,,,,been almost a month ,,,,,WHAT A FIASCO,,,,!!!!!