I am just appalled as to what this company has become. I had ordered needles and yarn on October 13. It is now almost a month later and the needles have not arrived. (I had the yarn order cancelled last weekend as it was obvious it would never come). I emailed Friday to have my needle order cancelled but have received no confirmation. I will be contacting my credit card provider tomorrow to ask them to refund my account. Based on what has happened I don't think that I will ever purchase from you folks again. Sad as I had always received good service in the past. What has gone so wrong with your company and its attitude?