I had occasion to telephone Deramores this morning and I found myself speaking to an agent in the Call Centre in India. Firstly, I had to spell my name three times; it's not a difficult name. Then I had to rephrase my simple request several times in order for the agent to understand it. Finally, I was promised a call back with the answer. On the plus side, I waited just a few minutes for that. On the minus side, I then had to provide information for the agent to verify it was me to whom she was speaking. My request? What is the validity of a Deramores point voucher. Hardly confidential information!!! Rest assured I shall not be dealing with Deramores again.