Ordered yarn and was notified that it shipped on 10/31. It's now 11/21 and the yarn has not been received. I contacted Customer Service by email and was told to wait an addition 7 days. Their website states delivery within 14 days and now I need to wait longer? They told me to check with the USPS and my neighbors for a parcel. Is this company for real. Clearly they are not aware that the US Postal Service does not hold mail unless the recipient asks them to and also only delivers mail to the address. Anyway, have now been told to wait until 11/29 and contact them again. Will not purchase from this company again. Have notified my credit card company and filed a complaint against the merchant.