Deramores has an excellent product range, usually at competitive prices. Their customer service staff are as helpful as possible, given the constraints of the business model that their employer uses. Where they fall down very badly is with the delivery of orders. They aim (note the use of the word "aim") to process the order at their site within 3 days, with a further 3 days for their courier to deliver it. Royal Mail 2nd Class post usually delivers 2 days after posting, and most other online yarn retailers despatch their orders within 24 hours of receipt, and there is a range of delivery options. Their website states how much of any given product is in stock at any given time, so a 3 day order processing time for currently-stocked product is surprising, to put it mildly. More often than not, yarn orders are supplied crammed into a plastic bag, with nothing between the thin plastic and the yarn, leading to tangles at best. Deramores used to be so much better than this. It's not as if there is no competition.