Really disappointed with the service I have received with my most recent order for a kit worth £189. Initially I received a completely incorrect kit (worth £90!) which was returned and a replacement sent. Secondly the correct item was significantly damaged on arrival so I decided to request a refund. I am now 3 weeks since the original order and posted the damaged item back 9 days ago. Deramores live chat confirmed they received the item at least several days ago but no one will confirm when a refund will be issued. Tonight on live chat my message was even ignored for 30 mins and then lines closed. This is not a small amount of money! I will not be placing any more orders with Deramores. I will be attempting to contact the company daily until my refund is issued and have documented all communication in case a small claims court case is required. Ridiculous!