Horrendous support to customers. Customer service was absolutely unable to provide concrete feedback on order made. COVID19 has made everything complicated, but i have ordered plenty of things from several websites and only Deramores was useless and absolutely terrible. No word from them at ALL. Sent email after a MONTH to request information on where order was a after 2 weeks I get a short sentence saying everything was ok. Two weeks later I sent another email and radio silence. TWO MONTHS later I manage to get someone to reply on live chat of facebook and apparently order has BEEN LOST and NO ONE notified me. Because I need this specific yarn, I request to be resent but with urgency and requesting to speed up dispatch to make up for lost time and their losing of the order, and I am greeted with "no mam can't do" attitude. Cannot get any worst than this. Appalling. Please hear my advice: NEVER GO NEAR THIS WEBSITE.