I was lottery robbed by this company. I ordered an expensive helmet - It was a little small so I emailed them saying I’d like to order the larger size, compare the 2 sizes, then return one. Specifically asked if this would be ok, making sure I’d could still return one of them. They said (in writing via email) “it is of course ok to send one back to us for a refund” and instructed me to follow the return instructions on the website. They said nothing about acceptable timelines. I ordered the larger helmet, requested to return the smaller one, and they said no. Said they would not accept the return because it was 5 days past the 30 day return window. I reminded them that I confirmed approval of the return with them via email before I ordered the second helmet and included their response saying they would “of course” accept the return for a refund, but they still said nope. No integrity, literally terrible people. I’m embarrassed for them their poor character.