Service, pretty good, price, yeah we were happy, as for the "5 EASY STEPS", well talk about misleading. Sure it need to be assembled but for those that haven;t put a dozen of these togethers, be prepared to set aside almost a day. The "5 Easy Steps" must be the 5 panels you need to put together, 4 x walls & the roof. Make no mistake, if you LOVE putting IKEA together, then this may be for you, but if you aren't that way inclined, be VERY CAREFUL about what you're getting yourself in for. End result, we got it up, and it's a good shed, but by NO MEANS is it 5 Easy Steps.