Easy Shed have no problem ringing you on a Sunday or anytime to help facilitate a sale, but once the money is in their bank any further service does not exist, including the delivery of purchased shed. We had a delivery date and time, on that day, the outsourced transport company advised they had "lost" the shed. So first I have lost time from work and second had to cancel labourers hired to erect shed the following day ( yet to receive the bill for this ). We then have the outsourced transport telling us one thing, Easy shed another, then received another call from a secondary outsourced deliverer from the original out sourced deliverer saying they have the shed and we have to come and pick it up from a depot no where near us ( and we paid over $400 to Easy Shed for delivery ) and that they have not been paid enough for delivery and even if they did we have to supply a forklift to unload. Easy Shed have no idea what is going on, they appear to try and say whatever they think will get them off the phone quickest without having to take action. We have requested a refund and believe entirely reasonable in the circumstances, they are refusing, have advised there would be fees that we would have to pay if this occurred. We have already started our complaint for refund with Fair Trading.