Worst experience ever and wish that I never purchased this product. Materials are all cut to incorrect lengths although they are numbered to their corresponding supposed length. See photo of one example of one identical part, two different measurements. Spoke to Ady in tech support who was absolutely useless and had an attitude. Her troubleshooting was pointless, ineffective and not productive at all. Requested my call be escalated and it was declined. Was told to send a video of the issues, and she would come back to us once it was reviewed. No ETA. Declined request for a copy of file notes from our conversation, which should be made available through the privacy policy when collecting identifying information. Instruction manual is ridiculous - hard to follow and omits certain steps. Had assistance from 5 people in total to assemble, two of which are experienced trades persons. An absolute waste of circa $2k. Flimsy, terrible and inconsistent product and atrocious assembly guidelines. Never again will I support this business which is a shame as I thought due to it being an Australian manufacturer out of Albury, that it would be a step above the rest. Quality and manufacturing standards do not appear to be upheld from the factory, proven by the inconsistencies in measurements and damages/scratches to panels upon opening. Do yourself a favour and do not purchase this product. You will regret your decision. It has been two days, 21 working hours and still this is not in complete stage. I will be writing to their Australian based management team to seek further remedy and also supporting data from them around their supposed assembly trials with users of different skill levels to support their claimed assembly times. I will also seek clarifying information around the quality checks performed during the manufacturing process and before it was dispatched.