1m ago I’m in New England, USA. I would never ever purchase a pair of glasses from this company again. Atrocious customer service. Literally one of the worst internet transactions and customer service experience I’ve ever had. I ordered frames on 1/19/24. It is now 2/14/24 and the frames are in Georgia several days away. I have never heard of the shipping company used (Parcel Service). Supposedly they made one attempt to deliver them returned the frames to NY and handed off to USPS. Tbh, I’ve never heard of parcel service and I don’t think a delivery was ever attempted. Why does fashion eyewear require a signature but if/when the frames finally arrive a signature will not be required. Had to purchase new frames from another company. Thank Heavens I didn’t need these frames for prescription replacements. My son broke frames from optometrist and I needed these to pop out old lenses insert in new lenses. I’ve heard from other reviews there is a significant shipping charge to return. Maybe in Europe they perform better but the service to the US is more than lacking. I would attach the ridiculous customer service email replies but it would be more wasted time on this company.