The application asks me to be honest, helpful and constructive so let's start at the beginning. I placed an order more than a month ago on the website of this store, the crystals took a little longer than indicated at the time you place the order. I didn't even make some transition lenses because they took longer than what I didn't want and I turned out to wait longer than when you add transition. They made the shipment and I don't know what mistake was made in the packaging so that the pair of glasses never left customs here in the United States, with days of delay I contact them and their response was automatic that they could not do anything to call USPS, I proceed to call USPS and they tell me that the package does not depend on them until it leaves customs but that the senders can call customs and see what is happening, I communicate this to them and they tell me that they are going to put In contact and they will give me an answer, when I enter the page again days later I see that it says that my problem was solved, I create another claim explaining everything from scratch, they remain in communicating with USPS and customs more days pass and no response, in that go and go I was practically the whole month of August, and at the end of the month they made me fill out a sheet that they should have given me from the first day where I made the "formal" claim and that it would take approximately 90 days to process. I have not yet received the pair of glasses and I have never received an email from them making me feel that they have some kind of interest in solving my inconvenience they only answer the same thing every time I write, it bothers me a lot their lack of empathy with their buyers because they tell me that they have problems communicating with USPS because of the time change when they have answered all my emails during working hours here in the United States, and as soon as I call USPS they answer my call. I am totally disappointed with this purchase, if my comment is helpful to you I feel satisfied for it and to close being constructive I tell you that I wish you had more interest in cases like mine than me understanding that it does not depend "totally" on you because I have no idea how you made the packaging of the product or how you filled the customs templates that that never came out of there, really focus on solving and not answering with automatic emails to all the questions that one asks because one is not a robot one is a person waiting for something For what he paid.