I've been a fidelity customer for about four years, with a 401k account through my previous employer. I recently left that employer for another, which prompted me withdrawal the funds from my 401k account and have it closed, as I am searching alternative investment opportunities. Everything was great, and I was assured that my withdrawal would be processed (cash in hand) within 4 business days, as I agreed to pay for express shipping. However, the withdrawal was processed improperly by a fidelity associate. It has been over a month, and I still have not received the funds. As a result, I will be receiving over $600 less than the original amount to be withdrawn due to the change in stock value. Had the withdrawal been processed properly when it should have been, this would not be the case. Fidelity has shown no sense of urgency to send the money, despite a 5 week delay (and counting) due to THEIR error. Also, there answer to me receiving $600 less due to THEIR error was, "Sorry. There is nothing we can do." It is clear to me that Customers are not of high priority to Fidelity, and I will certainly not be one any longer, nor will they receive my recommendation. I would not want to recommend anyone to a company that doesn't take care of it's customers appropriately.