I placed my first order with Freemans on 10th November. The delivery was due between 12th and 14th November. The item was despatched on 11th November however the delivery hasn't been attempted in 13 days! Freemans are still refusing to refund me for the order and have said that I need to wait another 5 days before I can request a refund, even though it is clear that they do not know where my item is. I will never place an order with Freemans again. I managed to get through to customer service (to be told that they won't refund me) but it took multiple attempts as after going through the phone options, they just hang up on you when you first get through.