Poor, poor, poor.. I order an item for it to be received in time for Christmas. I chased the delay last week and was told there were issues with warehouse. Today ,I ma told it was deliver by Evri. When I questioned this, the advisor told me that their system shows it was delivered by Evri, but Evri's system shows not delivered. The story then changed again and I'm told itvhas not been sent. I requested a new item to be sent out but they're refusing as it needs to be escalated for investigation. CEO Ann Steer needs to sort out the poor customer service this company provides!