Just in case FIF is reading this, do not post a generic response after this review like you have done with so many other complaints on here claiming you cannot find my order details as here they are...order number:106573 ticket number:7387. I ordered the milana high gloss coffee table at a cost of £449.50 . Absolutely loved the look of the table and the price comparing it with other sites was quite reasonable. Table was despatched and received very quickley...all good so far. Upon opening of package and taking table out of the box I noticed the table was damaged, some deep scrape's and scratches around the bottom rim as if it had been dragged along a hard surface. Package completely intactso not damaged during transit. So I phoned customer services and was told they couldn't do anything over the phone and I had to raise a ticket on there website (turns out the system one of the most annoying and difficult things I've had to deal with In a while). First response was I needed more pictures....fair enough....second response accusing me of dragging the Item along the floor during the use of it and offering a 10% refund if I keep the damaged item. How dare they accuse me of that why would I do that with something I've just purchased. So I wrote them a colourful response and told them to send a courier as per there terms and conditions. Nope turns out they will not do this so I just wanted to put and end to the whole thing and sent it back via TNT. This cost me £150. So I got my next response saying that they received it and it had extra damage on it so they were deduction £100 from my refund and i would have to claim this from my courier. This sounds like complete bul#@%t to me as the package was completely shielded from damage like the pics they sent me showed. Asked them for more pics so I could make a claim with TNT and said flat out no they weren't sending me what I required. Absolutely disgusted with this company as they have flat out ripped me off!!! Please heed my warning and do not purchase from FIF as you could be next to be n this situation.