I decided to give GAK another go, mainly because I need the item next day. I ordered a guitar and again dhl didnt deliver the item next day, I asked if it could be left in a safe place and it couldn't, which is fair enough. They then tell me they can deliver it to a dhl parcel shop, I told them the importance on getting the items that day as it was a present. I check the tracking and it had been delivered to the dhl pick up point and I should receive a pick up code shortly. After 2 hours and no code I rang dhl, they told me the items is definitely located at the pick up point they just haven't scanned it in. They told me to go there ask the shop assistant to scan it in and my code should be instant. Once I get to the shop where the pick up point was I was greeted with a sign saying closed for refurbishment until saturday (3 days away) I rang gak and explained and the said sorry they will call the item back and issue me a refund as I needed to go to guitar shop to buy one ready for the present. At the moment I dont blame gak other than using a cheap courier. However it has been over a week now and gak are saying they wont refund me until the items is back with them and they are struggling getting the item back. So there courier didn't get items to me or them and I'm paying for it. It's been over a week without the money and I need to pay my rent so rang them today asking for an update. They said they will chase dhl and get back to me which they haven't. I have had to result to getting legal advice as they are holding my money as hostage due to the inabilities of dhl. Just go to your local shop, shipping items that expensive cheaply is a recipe for disaster.