Hello, I would like to give no stars if at all possible. My order arrived 11 days later, the majority of plants turned out to be roots instead of actual plants (even though this wasn't advertised on the website), the 2 only actual plants arrived dead and squashed up and the little lemon tree had 3 branches broken. When I approached the company explaining why I was so dissatisfied I was ignored after a reply that suggested they refunded me just the 2 dead plants and the lemon tree ... as I was not happy with the entire order I suggested sending it back and getting a total refund. Since than they have not bothered reply at all... their free number is out of service due to Covid-19 and I'm out of pocket by 90€ and no good plants for my garden... Such a disgrace.. please do not buy from them. Completely appalling customer service. I will email every day until I get my money back and as soon as the number is active again I shall make sure I call each and every single day. Also, very clever move, there is no way of leaving a reply on their website.. therefore I assume all the good reviews they have are fake and only put there to allure people buying in good faith. Shame on you!!!