Very poor service -avoid My husband ordered me a necklace for Christmas, I opened it Christmas day and it was tangled badly, I spent hours on Christmas day trying to release the knot in it, I sent photos on Christmas day to Goldsmiths... 4 days later and after all of us had tried to unknot it then it snapped, the whole reason it snapped was probably due to the pulling of it and trying to unravel the huge massive knot in it. I have never seen anything like this, my husband said he chose GS because it was a quality brand, Eventually the customer service came back to me and offered me a voucher, although I wasn't pleased as I had a gift that I couldn't wear on Christmas day I thought well at least I can buy another one! The necklace was £120 when the voucher arrived I was shocked that it was for £25.... seriously - what can you buy from GS for £25 so evidently they wanted me to spend more money. GS now owe me £95 and I have got nowhere with them at all. I am furious and won't even use them again - I am only sad that I cant upload a photo to show you how bad this was!! To be fair if you read all their replies to the complaints on this portal they are all generic.