Such a shame I cannot score zero, what’s happened to customer service? I have bought several Rolex watches from Godsmiths in Nottinghamshire only to find customer service getting worse. Turn up at store ‘have you made an appointment” no one available to help. Phone twice no reply on either occasion so leave message requesting phone call back. No call back received. Phone third time and finally get an answer, no appointments today!!!! Goldsmiths seem to forget they are a shop you turn up but something and leave, easy and simple why make it difficult. I previously put my name down for a Rolex and did not even receive a curtesy phone call saying the watch had been discontinued. Why not ask if I was interested in a different model. It was once suggested I buy a Rolex Oyster in the hope it would help me get up the waiting list for a sports model. I could go on. Absolutely appalling.