Placed an order on the 11th for a new watch, then somewhere between it being packaged and dispatched its been lost, we are now on the 21st of the month with no watch. Being told I have to wait another 7 days for it to be dispatched and cannot get it sent to my local store for collection. After multiple chats with the virtual team was finally told what was going on and that they didn't know where it was and was pending an investigation, I said I don't care anymore I just want my watch now another 48 hours after that conversation iv still not even received an email saying my order is pending dispatch. Customer service is absolutely diabolical, I wont be using goldsmiths again after all this is resolved which is a shame because I was very interested in a Tudor.