Hi I bought a bracelet from Goldsmith but was faulty. The customer service is so poor that I can't recommend Goldsmiths to anyone. They repeatedly gave misinformation, procrastinated, ignored and avoided my requests to speak to senior and tried to suggest that the bangle was faulty as I broke it. Inspite of the bangle being in warranty period they are asking I will have to pay for repair. It was impossible to get any answers from their online chat service as they said someone will contact you as soon a possible at the end of each chat. I requested video chat but was first put on text chat, then when I suggested I was wanting a video chat, they put on voice chat where there was so much background noise that I could hardly hear anything.Again on prompting that I want a video chat, the third time I had a video chat with someone but again the outcome was someone who belongs to that department will contact me as soon as possible. It has been 3 months already and still informed by an email that it may take up to 12 more weeks to investigate the problem. They just keep sending standard pre-written emails and messages during their correspondence without even bothering to tailor it to the customers questions. My experience was that they were not interested in the customer after the sale is done. I have not come across such rubbish , rude and unhelpful customer service anywhere. Please think twice before buying any item particularly that is high end and not made in UK as you may end up waiting months getting frustrated if there was an issue with the product.