I do not ge erally write bad reviews but I am afraid I had a really bad experience with Goldsmith. My Mrs bought me a platinum wedding band. Goldsmith is a reputable brand so we decided to buy from them as wedding band is something that should be good quality and last long. We paid for home delivery, however 4 weeks on we never received the ring. Contacted the shop and we were told unfortunately there has been an error and ring is delivered to an incorrect address and we were asked to come and collect from the shop, which we did. So the ring was delivered 8 weeks after we placed the original order. Up until this time we give them benefit of doubt and don't fault their service. Within 3 months the ring started to wear out from one side. We contacted them and their immediate response was it's wear and tear. Our first question was should it wear and tear to this level within 3 months. They couldn't answer and were looking for excuses such as you must be working in a hostile environment or gym or else. I work in office environment, do not go to gym (closest is karate) and there is no rough handling. Above all why would it scratch from one side? I do take ring off when I go Karate, so what are the chances I wear it on the same way everytime. Then they couldn't find out details on their system. We were told they have 2 systems and they can only access 1 due to data protection act. Absolutely rubbish. They don't even understand data protection act. Imagine if every retailer started using this excuse we will be in a deep s**t. We were asked to bring the reciept to prove purchase. We brought the receipt in the following day and they sent it for assessment. We then received a call back a few weeks later telling us it is wear and tear. I requested on what basis this statement is made to which they said supplier would look at the ring composition and metal composition etc. I requested their assessment report and I was told, no we will neither request the supplier for such report nor we will share such details with you. It is clear they didn't have auch details and probably none of that take place in the first place. I was told as a good gesture, they are willing to offer us a discount of £20 on the ring refurbishment. A slap on my face!!!!!!. I can get the refurb done much cheaper else where. It was my first and last time. I understand they have good Sales customer service but really bad after sales customer service i.e. when things don't go so well. There is a huge choice on the high street and we have never had issues with rings in the past....My Mrs love her jewelry and she got plenty of them. Thank you Goldsmith, you have lost me as a customer and I will certainly warn all of my friends and family about the quality of your product.