I pre-ordered a yellow record from HMV at 29.99. I wanted the yellow version rather than the black. A couple of weeks later HMV emailed me to say that they used the wrong description and image on their website and that I had ordered the black version. If I didn’t want the black version I would have to fill out a form to cancel my order and order the yellow version at 34.99. I gave them a couple of opportunities to be accountable for their error but they would not budge. I have asked for my account to be deleted and will never use them again. Lots of competitors in this market who do a better job at the same or a better price.