please don't waste your time with ombudsmen... as this is a layer of scam to side with the big and powerful. I shall submit court papers, for more than 4 years of agony and unlawful treatment that i have been subjected by those that i qualify Zero hour.. modern slaves... used by Halifax to their profit to detriment of destroying clients health. Indeed i have been with them since 1997, and banked over millions of pounds.. and this has become like a abusive marriage.. whereby they used the power of office, to treat me less than nothing. I went to them bank and throw up.... and told them exactly what i think of them.. exactly as did their prince to his royal family... ultimately they caused me that much pain and hatred that i need to lash out... The young person calling herself manager... the job titles that are thrown at these youngsters... with no qualifications.. experience or customer services...incapable even to keep a line of coherent communication.. how could she do this.. since.. she is just a shiny face.. without any abilities to be ab le to fully view my account.. to figure out how long i have been with the bank.. and treat me subsequently... it is not as if had opened an account with them, last week. I have hours of recorded calls... and the whole incident which involved the Police officers was recorded... This time round.. i have had it.. a court papers will be filed in.. and i intend to bring all the dirts.. and years of upset that their inexperience youngster... that them as well are used by a truly undemocratic one sided profitable system created to themselves.. As long as they can make money out of each of us...but the day you need help... the day these stream of modern slaves.. don't like the tone of your voice.. and decide to make your life hell... then i shall provide all my recorded calls..to see, how i have been pushed to the degree of insanity to call them names... and trash them.. the way that the prince did with his family... Then again... don't be surprised when the used the power of office... to cause you that much pain.. with the hideous phone system...they gradually emptied my account.. I am just submitting court papers.. as i need to showcase all my recorded calls.. and the appalling way i have been treated by this appealing bank. IT SAYS HOW DID YOU COMMUNICATE WITH THIS BANK???? as if there is any other ways to communicate with these people.