Had a call with a lady from West Yorkshire at about 22:30 on 06/06/23 about bank fraud, which was my own stupid error. She was finishing her long days work at 23:00 and came across as chirpy, delightful, funny, entertaining and super friendly helpfull and real. I had her on speaker phone and my partner joined in on the conversation. We had a good innocent laugh about loads of things. Undoubtedly the best support call I have ever had. She was an absolute gem. That call alone will be my reason to continue to bank with Halifax for another 25 years. We all complain about how difficult it is to get through to real people who want to help. This is proof that it ain't necessarily so. I just wish I had selected to leave feedback before having the call, as that was the one and only time I declined to do it. Big THANKS who ever that lady was, she sorted it all out in minutes and got the money refunded, she directed me to support about fraud. It cheered both my partner and myself up, no end. Just ace all round!