My mother of 90 years who doesn't have WiFi rang Halifax to close her account and have her money transferred to her NatWest account. The lady said you can't close your account without a pin number she said she will send one then she can close her account. Five days later the pin number arrived. She then rang Halifax to close her account. The lady this time said you have to write to the account closing team. She wrote to the team saying she wants to close her account. When she got the reply it said she will have to send proof. So she sent proof of photo driving licence, disabled letter, and council tax letter. Then two weeks later another letter saying she needs to send utilities bill and more. It has been over eight weeks and they still won't transfer her money. She is now in hospital with a broken leg and shoulder after falling down and Halifax said she can close her account in the Halifax bank which is 15 miles away and she is bed ridden. What a disgusting way to treat old people just to keep their money. I have three accounts in Halifax and now closing them. Beware any old people Halifax will do their best to keep your money.