DISGUSTING SERVICE. I am a previous customer who they would NOT sent a leather swatch to for a prospective new order unless I actually ordered furniture first!. I grudgingly placed an order and then received the swatch but the colour was not suitable so I cancelled the order as instructed by Harvey's telephone sales staff under the distance selling rules.. I have been told in writing and by several of their staff that my credit card would be refunded within 30 days of my cancellation as per their terms & conditions. However, their terms & conditions do NOT specify this - they in fact they say that refunds will be given AS SOON AS POSSIBLE. It would seem to me that Harvey's are simply trying to 'hang on' to almost £1,300 of my money for as long as possible before refunding it - which is immoral and unethical. I have complained to Harvey's but heard nothing at all from them - and have raised this issue as a dispute with my credit card company too.