While they have decent furniture, their customer service in store and over the phone is the worst I've come across.
Purchased a dinning table from these circus clowns, also purchased assembly of the furniture. The delivery persons turned up initially refusing to assemble, then when threatened to call the store agreed to assemble the dinning table, damaged the newly laid wooden floor whilst assembling the dinning table. I asked them what can be done about the damage, told to contact the store to complain, the delivery driver guys asked me to sign a document to acknowledge delivery, which I did.
When to the store to raise a complain, the sales person was unable to take the complain, was told I'll need to wait for the manager who was processing a sale, so I waited for close to 40 minutes, 40 minutes later when he finished dealing with the existing customer, he decided to make a phone CALL!! this phone call lasted over 20 minutes and I was really annoyed by this time and made a point out of it. The manager, after eventually coming of the phone said I was being rude and was using abusive language and I will have to contact the customer services direct via email.
So I did, the replied just over a week later saying they are unable to do anything about the damage as we signed a form to confirm there wasn't any issues with the delivery or assembly or the product or there was not damage to the property.
6 years ago
Harveysfurniture has a
1.2
average rating
from
496
reviews
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