Cannot believe the dreadful customer service either by the Preston shop staff or head office. My wife took her cousin who is a disabled pensioner to purchase a chair and settee they were told they would be delivered by the 19th October, she disposed of her existing suite on the 18th ready for the new one next day, it never came. By now she only had a garden chair to sit on. She was informed the new delivery date would be 6th November she then received a text to say it would be 13th November. I do think Harvey's knowing that she was disabled and only had a garden chair to sit on could at least have provided a chair as a temporary measure.