Firstly my credit agreement was incorrect as I paid a deposit which wasn’t taken away from the total amount, this meant that my direct debits were higher than they should have been. I had to drive 40 miles into the store purposely to sort the issue out. Secondly the 9 weeks delivery promised in store and on all the paperwork was not met, this is the 13th week and my sofas are still yet to arrive. Costumer service has been rude and unhelpful, all I get is attitude when I call up telling me to be patient and that there’s nothing anyone can do. I had a delivery slot booked for yesterday 12-6pm which I took a day off work for, costing ME money! The sofas never arrived at all, there was not any sort of communication to tell me what had gone wrong and to make it worse when I called up to check on the delivery at 5 and 5:30pm I was told to keep waiting because if I got the text message then they will be arriving, twice I was lied to. I have spent nearly £3000 with Harvey’s and regret every penny. I will ensure no one who I know will ever spend a penny with this cowboy outfit. I am absolutely disgusted with them and how they deal with their customers.