I first purchased a sofa and two chairs in may 2018, 12 weeks later it arrived, mouldy, leather ripped and soaking wet! It don’t make it in the house!! Very apologetic Harvey’s, ordered me a new one, so another 12 weeks wait! Offered two loan sofas but didn’t listen to my requirement for size, so two separate occasions I had to turn them away 🤷🏼‍♂️ New sofa arrived, and bare in mind I’d been promised VIP check would be carried out before delivery!! It came with a bent frame of the sofa it’s self and all feet the wrong colour to that I ordered! This was in October on the 5th, I’ve asked for a full refund and collection of the faulty goods!! It’s now 19th november, two arranged dates and nobody has turned up and no refund! 7 hours on phone to customer services, emails, tweets, and calls to the store of purchase. Still no collection and making no headway at all with Harvey’s! I’ve now reported them to the furniture ombudsman! Currently no idea when this will be sorted out! Paid over £3000 for this pile of bent meta